The Airports Council International, "the voice of the world’s airports", earlier this week announced their Airport Service Quality Awards for 2008. Now, the headline in the Bangkok Post was "Suvarnabhumi Rated 5th Best Airport". Well, not quite. Actually, it came in 28th. Bangkok’s new airport was ranked fifth in the "over 40 Million passengers" category, behind Hong Kong, Dallas Fort Worth, Beijing and Denver.
The real fifth best airport – in the world – was Halifax, behind Inchon, Singapore, Hong Kong and Central Japan. You may have noticed that all but one of the world’s top five airports are in Asia. Singapore improved its position to number two due to the wild success of its new Terminal 3, which I’ll be checking out in a couple weeks.
Bangkok didn’t even make it into the top five for Asia-Pacific, which was Seoul Inchon, Singapore, Hong Kong, Central Japan and Taipei. Better luck next year.
The Airport Service Quality Award is based on quarterly passenger surveys. In 2008, the rankings were based on the results of over 200,000 questionnaires completed by passengers at 108 airports. Thanks to the extensive and regular feedback, the ASQ program allows airports to immediately reap the benefits of gaining insight into how their passengers rate them, and they can also follow the results of other participating airports around the world.
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